Refund policy

We want you to love your Glowden order. If something isn’t right, we’ll make it right.

Damaged, defective, or wrong item
If your order arrives damaged, doesn’t work, or isn’t what you ordered, email us at [your email] within 14 days of delivery with your order number and a photo or short video of the issue. We’ll send a free replacement or a full refund, your choice. You don’t need to send the item back.

Lost or missing packages
If your tracking hasn’t updated in 15 days, or it shows delivered but you didn’t receive it, contact us and we’ll look into it. If the package is confirmed lost, we’ll reship your order or refund you in full.

Changed your mind?
We accept returns within 30 days of delivery for unused items in their original packaging. Email us first. Don’t send items back without contacting us, because returns go to our fulfillment partner and we’ll give you the correct return address. Return shipping is paid by the customer, and once the item is received, we’ll refund the product price to your original payment method.

Non-returnable items
Items that have been used, damaged by the customer, or returned without contacting us first.

Refund timing
Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.

Questions?
Email Summersjoey6@gmail.com and a real person will get back to you, usually within 24 hours.